Frequently Asked Questions

Yes. Small cut samples are free; courier cost is either collected on your account or added to the proforma.

We share high-res photos/videos of the exact lots and offer virtual or in-person inspections. Natural variation is expected but we match within the agreed range.

Use the Contact form or email sales@vexo-marble.com with your requirements.

Normally 7–14 days due to quarry price changes and freight volatility.

Yes for container loads or recurring projects. Share your take-off and timeline.

USD, EUR, and IRR. Contact us for confirmation.

Tiles/cut-to-size: 1–3 weeks depending on finish and quantity. Slab selection and re-polish: 3–7 days. Custom pieces may require more time.

Yes—calibration, honing/polish, bevel/chamfer, miter, bullnose, cut-outs and waterproof resin/mesh as needed.

Yes, subject to availability. Contact us for urgent needs.

Export wooden crates for tiles, A-frames for slabs; interleaf, corner guards and desiccants. Each crate is labeled with item/size/finish/weight.

EXW, FCA, FOB, CFR, CIF and DAP/DDP in many countries.

We provide documentation, but duties are handled by the importer unless DDP is agreed.

Swift TT (USD/EUR), LC for larger contracts, and milestone payments for long projects.

Typically 30–50% with balance before shipment or against BL copy, subject to terms.

Currently, we accept bank transfers only. Contact us for future updates.

We document packing and loading; report within 48 hours with photos. If insured, we assist the claim; otherwise we support fair remedies case-by-case.

Yes—ASTM/EN reports where available, or factory test results. Slip rating depends on the final finish.

Returns are case-specific. Contact us within 7 days with details.